Your Product Deserves an Always-On Guardian
Monthly retainer plans that keep your digital products secure, performant and evolving — with guaranteed response times, dedicated communication and proactive monitoring so issues are caught before your users notice them.
Beyond Launch — Keeping Your Product at Its Best
Launching a product is the beginning, not the end. Frameworks release security patches. Dependencies age. Traffic spikes test infrastructure. Features need iterating based on real user feedback. Without a reliable maintenance partner, technical debt accumulates silently until it becomes a crisis.
Our maintenance retainers are built around prevention, not reaction. We monitor your application around the clock, apply security updates before vulnerabilities are exploited, audit performance regularly and maintain a prioritised queue of improvements. You get peace of mind, your users get reliability, and your product keeps getting better.
- 24/7 uptime monitoring with SMS/email/Slack alerting in under 2 minutes
- Priority bug fix SLA: critical issues within 2 hours, standard within 24 hours
- Monthly security audits and dependency updates — stay ahead of CVEs
- Dedicated Slack channel with named engineers, not a ticket queue
- Monthly health report: performance, uptime, security and recommendations
- Flexible hours pool — unused hours roll forward, never wasted
24/7 Uptime Monitoring
Real-time monitoring across all critical endpoints, synthetic transaction checks and SSL certificate expiry alerts — before your users notice a problem.
Security Patch Management
Proactive CVE monitoring, dependency updates, security header audits and regular penetration test reviews to keep your application hardened.
Performance Auditing
Monthly Lighthouse audits, Core Web Vitals tracking, database query analysis and CDN cache-hit ratio reviews with actionable improvement recommendations.
Priority Bug Fixes
Dedicated SLA for bug resolution. Critical issues (site down, data loss risk) acknowledged within 30 minutes, resolved within 2 hours.
Incremental Development
Monthly development hours for feature additions, UX improvements and technical debt reduction — so your product keeps improving, not just running.
Monthly Reporting
Clear, plain-English health reports covering uptime, performance trends, security posture, resolved issues and recommended next actions.
Tools & Technologies
Uptime Robot
Sentry
Datadog
New Relic
Pingdom
GitHub Dependabot
Snyk
OWASP ZAP
Lighthouse CI
PageSpeed Insights
GTmetrix
Slack
Linear
Notion
Recent Support Projects
Common Questions About
Maintenance & Support
We offer three tiers: Starter (10 hours/month — monitoring, patches, critical fixes), Growth (20 hours/month — adds feature development and monthly audits) and Premium (40 hours/month — full-service with dedicated engineer and 2-hour SLA). Custom plans are available for specific needs.
Critical issues (site down, security breach, data integrity risk) — acknowledged within 30 minutes, resolved within 2 hours. Standard bugs — acknowledged same business day, resolved within 24 hours. Non-urgent improvements — added to the next sprint cycle.
Yes — most clients split their hours between maintenance (monitoring, patches, fixes) and incremental development (new features, UX improvements, performance work). The balance is up to you each month.
Yes. Unused hours accumulate for up to 3 months. This gives you flexibility for quieter periods without wasting budget — and a buffer when you have a bigger feature push.
Absolutely. We start with a paid technical audit (1–2 weeks) to understand the codebase, infrastructure and current issues. We then document everything thoroughly before moving to a retainer. We've successfully onboarded many projects we didn't originally build.